Refund policy
Right to Cancel and Returns Policy
Under the UK Consumer Contracts Regulations, you have the right to cancel your order and return your item for any reason.
The Return Timelines
- To cancel or request a return: You must notify us within 14 days of receiving your item. You can do this by emailing us at info@goodnightirene.co.uk.
- To send the item back: Once you have notified us, you have an additional 14 days to safely dispatch and ship the item back to us.
Important Return Shipping & Liability Rules
- You will be responsible for covering the cost of shipping the item back to us.
- All returns must be sent using a fully trackable, signed-for shipping service (such as Royal Mail Signed For or Tracked).
- A standard, untracked Post Office "proof of postage" receipt will NOT be accepted as proof of return if the item is lost in transit.
- We will only issue a refund once the tracking status explicitly shows the item has been safely delivered to our verified address.
- If the item is lost by the courier before it reaches us, no refund will be issued. In this event, because you purchased the postage, you own the contract with the courier. You must contact Royal Mail directly to claim compensation for your lost item.
Condition of the Item
To be eligible for a full refund, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. Under UK law, if the item has been handled more than necessary to inspect it (similar to how you would examine an item in a physical shop) and this has reduced its value, we reserve the right to deduct an amount from your final refund.
To be eligible for a full refund, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. Under UK law, if the item has been handled more than necessary to inspect it (similar to how you would examine an item in a physical shop) and this has reduced its value, we reserve the right to deduct an amount from your final refund.
Refunds
Once your return is delivered to us and verified, your refund will be automatically issued to your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund.
Once your return is delivered to us and verified, your refund will be automatically issued to your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund.
Damages and Wrong Items
Please inspect your order upon arrival. Contact us immediately at info@goodnightirene.co.uk if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon arrival. Contact us immediately at info@goodnightirene.co.uk if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned due to their nature. This includes perishable goods (such as food, flowers, or plants), custom or bespoke products (such as special orders or personalised items), and personal care goods (such as opened beauty products or earrings for hygiene reasons). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Certain types of items cannot be returned due to their nature. This includes perishable goods (such as food, flowers, or plants), custom or bespoke products (such as special orders or personalised items), and personal care goods (such as opened beauty products or earrings for hygiene reasons). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have following the steps above, and once the return is received, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have following the steps above, and once the return is received, make a separate purchase for the new item.
Model Cancellation Form
You do not have to use this, but UK law requires us to provide it. If you wish to cancel your contract, you can copy and paste the following form into an email to us:
You do not have to use this, but UK law requires us to provide it. If you wish to cancel your contract, you can copy and paste the following form into an email to us:
- To: info@goodnightirene.co.uk
- I hereby give notice that I cancel my contract of sale for the following goods:
- Ordered on: [Date] / Received on: [Date]
- Order Number: [Insert Order Number]
- Customer Name: [Insert Name]
- Customer Address: [Insert Address]